Shipping + Returns

USA SHIPPING

Free Standard Shipping on U.S. Orders $150+

 

Orders typically are received anywhere from 5-9 business days from the date your order is shipped, and not from when your order is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate and doesn't include weekends or holidays.

 

Shipping Rates & Delivery

Service                               Cost              Delivery Time          

Standard Shipping             $9.00           5-9 Business Days

2-4 Day Shipping               $12.00         2-4 Business Days

1-2 Day Shipping               $39.00        1-2 Business Days

*All delivery times are estimates and are not guaranteed.

 

We Ship Worldwide

INTERNATIONAL SHIPPING

We ship using USPS and we ship to any country that they will ship to.

 

Shipping Rates & Delivery (Canada & Mexico)

Service                                                                  Cost                      Delivery Time

USPS First Class Airmail without tracking          $16.00                   2-4 Weeks

USPS Priority Airmail                                           $36.00                  1-2 Weeks

USPS Express Mail                                               $55.00                  5-7 Days

 

Shipping Rates & Delivery (Rest of world)

 

Tracking

First Class Airmail does not provide tracking information.  If you would like to be able to track the progress of your delivery, please select either Priority Airmail or Express Mail services.  Please note, Express Mail requires a customer signature at delivery.

 

International Shipping Restrictions

 

·         IMPORTANT: If shipping address and billing address do not match, even if your shipping method is Express, we first require confirmation via email for your order to ship, which may delay delivery times. NO EXCEPTIONS.

·         Orders have a maximum merchandise sub-total purchase amount limit of $1,000. The maximum purchase item limit is 20 items per order, whichever comes first.

·         Any orders over $400.00 USD only have the option to ship with USPS Express Mail. This is to confirm your package delivery.

 

To estimate when a package will be delivered, the following should be considered:

 

·         Credit card authorization and address verification must be received prior to order processing, and may take up to 48 hours.

·         Orders with Out of Stock item(s), may take an additional 2 to 5 business days to process and ship.

Tracking Your Order

Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. If you do not receive the shipping confirmation email within 2-5 business days from your order date, please contact us again and sorry for the inconvenience.

International Taxes, Duties and Customs Fees

·         Enin Co. ships your package DDU, duties and taxes unpaid, and does not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's custom policies please contact your local customs office.

·         USPS's local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

Note to Customer: We cannot be responsible for items in the event that you are out of town and there is valid proof of delivery.

 

Domestic Returns

HOW TO SEND IN YOUR RETURN

 

DOMESTIC RETURNS

All domestic orders are returned using a PREPAID shipping label. To print this label and process your return, please email us at Returns@LoveEnin.Com. Please wait 48 business hours for a reply.

 

Follow the on screen instructions on our return portal to complete your return. If you are unable to complete your return for any reason, please contact customer service.

 

INTERNATIONAL RETURNS

For all orders placed outside of the United States please refer to our international returns page please email us at Returns@LoveEnin.Com

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POLICY

 

Items purchased from ENIN co. are eligible for a full refund within 14 days of purchase.

We do not offer exchanges at this time, you may use your credit to place a new order for a different size if available.

SALE items are heavily discounted items and are marked as FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

For US customers, a prepaid return shipping label will be provided to return your merchandise.

 

CONDITIONS

 

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

 

SHOES

Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.

SWIMWEAR AND LINGERIE

Please try on over underwear for sanitary reasons. Do not remove protective slip.

TOPS AND DRESSES

Please be careful of makeup or deodorant rubbing off on the garment.

 

EXCEPTIONS

 

BEAUTY PRODUCTS

We will accept back beauty products within 14 days provided that they are unused and unopened.

SHIPPING CHARGES

Shipping charges on all orders are not refundable.

 

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately by email to info@shopenin.com