FAQ

PAYMENT

We currently accept payment by Visa, MasterCard and Paypal. Amex and Discover cards are supported through the Paypal guest checkout.

CURRENCY

 

Prices are shown in USD.

SALES TAX

 

Orders shipped outside of Massachusetts are not subject to any sales tax. Orders shipped within Massachusetts are not subject to the general sales tax.

ORDER STATUS

Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.

SALE PRICE ADJUSTMENT POLICY

Unfortunately we are unable to offer sale price adjustments on any special promotion that temporarily reduces the price or if the item is no longer in stock. If an item is purchased at a sale price, no price adjustment will be offered should item be further discounted.

EMAIL PROMO CODES

All our promo codes are automatically generated by an application. If you did not receive discount code or it's not working, please contact our customer service team.

 

ORDERS AND SHIPMENTS

I’d like to modify my order/I ordered the wrong size. Help!

Unfortunately it is not possible to modify any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct item.

I made a few orders, can I combine my shipping?

Unfortunately it is not possible to modify any details of your order after it has been placed, nor to ship various orders together in the same package.

I was sent the wrong item. What should I do?

We are so sorry for the inconvenience. Please email our customer service team with your order number and we will promptly send you a free prepaid return label.

My shipment tracking isn’t working. When will my package arrive?

Please allow some time for the status of the shipment to correctly display information.

I received a faulty item. What should I do?

We're so sorry about that. Please email our customer service team with your order number and we will promptly send you a free prepaid return label.

My shipment was marked delivered, however I haven't received anything. What do I do now?

ENIN missing, lost or stolen. We will be happy to open up a case/claim for your purchase. If your case gets approved by USPS, The Line by K will issue a refund of the insured value of $100. Unfortunately, we are unable to reship any purchases that are missing, lost or stolen.

 

RESTOCKS

I’d love to know when product will be back in stock. Can I be notified?

Sign up for our newsletter to be the first to know about our restocks and new arrivals.